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Frequently asked questions

If you have any more questions that we haven’t covered then please do not hesitate to get in touch.

monday - sunday

01493 730283

9am - 6pm
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What is the difference between a Grass Electric Pitch and a Grass Super Electric Pitch?

Grass Electric pitches are located both around the perimeter and also in central areas of the park.  They have a 16amp electrical hook-up point on the pitch, with shared drinking water taps and waste facilities.  

Our Grass Super Electric pitches are located around the perimeter of the park.  They have a 16amp electrical hook-up point, and also have a drinking water tap, grey waste drain and TV aerial connection at the back of the pitch.

Grass Electric and Super pitches are both suitable for caravans, motorhomes, campervans, tents and trailer tents.

What is the difference between Grass Super Electric Pitch (type 1) and Grass Super Electric Pitch (type 2)?

Both type 1 and type 2 Super pitches are suitable for caravans, motorhomes, campervans, tents and trailer tents.  The difference between these pitches is the location of the facilities bollard. If you have a caravan and intend to hook up to water and waste, you should note that the facilities bollard is shared between two Super pitches.  

Type 1 pitches have the bollard located to the left of the caravan (when looking from the front). All leads and hoses are required to be at least 4 metres from the back corner of the caravan to reach the bollard.

Type 2 pitches have the bollard located to the right of the caravan. All leads and hoses are required to be at least 8 metres from the back corner of the caravan to reach the bollard.

What deposit is required to book a pitch?

A deposit of £60 per week is required at the time of booking, or the full amount if the start date of your holiday is within 28 days of your booking.

The full amount is also required at the time of booking if the total of your holiday is less than £60.

All deposits are non-refundable.

The balance must be paid at least 28 days before the start date of your holiday.

Can I cancel or change the dates of my booking?

If you cancel more than 28 days prior to the start of your stay, your deposit is non-refundable, however, we may be able to allow a transfer of dates within the same year, subject to availability. This may only be done once.

If you cancel within 28 days of the start of your stay, no refund will be given and the full cost of your holiday will be charged.  No date transfers are possible for bookings cancelled within 28 days of the start of your stay.  All cancellations must be made in writing either by email or post.

We recommend that you consider appropriate holiday insurance to cover holiday cancellation.

What are the check-in and check-out times for the Scratby Hall Caravan Park?

Pitches are available from midday on the date of arrival. Our core office opening hours are 9:00am to 6.00pm.  Please let us know if you intend to arrive after 6.00pm.
All pitches must be vacated by midday on the date of departure or 11.00am on Saturdays.

How many people are included in the price?

All our prices include up to four people.  Extra people (aged five and above) can be added to the booking at an additional charge. We do not change for children under the age of five.

Is there a limit on the number of guests per pitch?

There is a maximum of eight guests per pitch.

How many cars are included in the price?

All our prices include one car per pitch.  One extra car can be added to the booking at an additional charge.  All cars are parked on the pitch.

What time is Quiet Time in the evenings?

We are a quiet and peaceful rural site.  Out of respect for all guests, we have a quiet time of 10.00pm.

Are there any restrictions on the types of vehicles allowed at the caravan park?

We do not accept commercial vehicles of any type including all vans and sign written vehicles.  Please click here for more information or check if in doubt.

Are camp fires or fire pits allowed?

We do not allow camp fires or fire pits for Fire and Health and Safety reasons.

Are barbecues allowed?

You are welcome to bring your own barbeque to cook on.  We have bricks available to raise barbecues (and hot pans) off the ground.

Are pets allowed at Scratby Hall Caravan Park?

We accept up to two, well behaved dogs per pitch free of charge.  Dogs must be kept on a lead at all times and under the control of a responsible adult.  We have miles of footpaths leading straight from the park to explore and most of the local beaches are accessible with your dog all year round.

We have also had other pets staying with us in the past including cats and budgies.  Please check with us if you wish to bring a different type of pet.

Can I put an extra tent or gazebo up on my pitch?

One small pup tent (maximum size 2m x 1.5m) can be added to most bookings at an additional charge.

Standard size gazebos (maximum size 3m x 3m) can be added to bookings at an additional charge where a pitch of sufficient size to maintain spacing requirements is available.  The online booking system will offer the option to add a gazebo only where it is possible to do so.

All extra pup tents and gazebos must be added at the time of booking as we cannot guarantee they will be able to be added at a later date.

Is there a shop on-site?

We have a small, on-site shop selling a range of groceries and caravanning equipment.  Freshly prepared hot and cold food can also be ordered.  The shop may be open for limited hours during less busy periods.

Is Wi-Fi available at Scratby Hall Caravan Park?

Wi-Fi is available to most pitches at an extra charge.  Day or week access vouchers can be purchased from reception.  Wi-Fi speed is restricted due to our rural location and is not suitable for streaming.

Is there a swimming pool on-site?

We do not operate a swimming pool.  There are public pools available at Scratby and Great Yarmouth and the beach is close by for swimming.

Are there any nearby beaches?

Our closest beach at Scratby is one mile away and we are only a few minutes drive from beaches at Winterton, Hemsby and Caister-On-Sea.

How far is Scratby Hall Caravan Park from the Broads National Park?

We are around three miles from the closest Broad and perfectly placed to explore the network of the Broads National Park.

What is the area like for walking and cycling?

There are miles of off-road walking routes, many of which are directly accessible from the site and quiet lanes for cycling are within easy reach.

How far is Great Yarmouth?

We are approximately five miles north of Great Yarmouth where you will find plenty of entertainment for the whole family.

Is there a bus stop nearby?

The closest bus stop is a less than a ten minute walk away on the corner of Scratby Road and Beach Road.  The bus travels to and from Great Yarmouth regularly throughout the day.

Where are the nearest pubs and restaurants?

There are a number of pubs and family restaurants within walking distance of our site or just a short drive away. The nearest pub and restaurant are just one mile away in the village of Ormesby St Margaret.

Where are the nearest supermarkets?

There are small supermarkets located in Scratby and Ormesby St Margaret. Both are less than a mile away and are within easy reach on foot.


Don’t take our word for it - hear from real customers

Gillian Brown

One of the very best campervan / caravan / tourer / camping sites on the East Coast. The staff are excellent, extremely helpful and friendly, the shop/cafe is very good. Facilities are very clean and kept to a very high standard. Children love it, they have their own play area. Older generation, like myself, are also made to feel very welcome and also dog friendly with lovely walks. Cannot fault on any way.

Angela Wright

Had a beautiful week there it was soooo peaceful. The showers and toilets are spotless and kitchen area for washing up and food prep is spotless. it had a bath room there so bath can be taken instead of shower. The owners are really lovely friendly and helpful. It's worth every penny and the best place ever for camping so we will be going back every year. 10/10 the best. Thank you x

Abbi Lawrence

Very kindly booked us in for a last minute 3 day break. Showers clean, great onsite shop and very knowledgeable lady running it.great size electric hook up pitch, My 2 boys had a great time. Recommended going to the smoke house very lovely

Jo Leonard

Lovely campsite. Amenities were decent and the non-electric pitches were a good size and lovely and quiet. The on-site shop was very handy and also served wonderful fresh food. 👌👌 Beautiful surroundings. The pool was sadly closed, but we spent most time at the beach any way!

Thomas Brown

Had a great short break there weather was perfect there is even a shop there now would recommend site to any campers.

Joan Miller

Wonderful camp brilliant prices such a friendly lady in shop. Shop prices excellent, laundry lovely and clean I would rate our holiday 5 and above stars 🌟.