Frequently asked questions

Grass Electric pitches are located both around the perimeter and also in central areas of the park.  They have a 16amp electrical hook-up point on the pitch, with shared drinking water taps and waste facilities.  

Our Grass Super Electric pitches are located around the perimeter of the park.  They have a 16amp electrical hook-up point, and also have a drinking water tap, grey waste drain and TV aerial connection at the back of the pitch.

Grass Electric and Super pitches are both suitable for caravans, motorhomes, campervans, tents and trailer tents.

Both type 1 and type 2 Super pitches are suitable for caravans, motorhomes, campervans, tents and trailer tents.  The difference between these pitches is the location of the facilities bollard. If you have a caravan and intend to hook up to water and waste, you should note that the facilities bollard is shared between two Super pitches.  

Type 1 pitches have the bollard located to the left of the caravan (when looking from the front). All leads and hoses are required to be at least 4 metres from the back corner of the caravan to reach the bollard.

Type 2 pitches have the bollard located to the right of the caravan. All leads and hoses are required to be at least 8 metres from the back corner of the caravan to reach the bollard.

A deposit of £60 per week is required at the time of booking, or the full amount if the start date of your holiday is within 28 days of your booking.

The full amount is also required at the time of booking if the total of your holiday is less than £60.

All deposits are non-refundable.

The balance must be paid at least 28 days before the start date of your holiday.

If you cancel more than 28 days prior to the start of your stay, your deposit is non-refundable, however, we may be able to allow a transfer of dates within the same year, subject to availability. This may only be done once.

If you cancel within 28 days of the start of your stay, no refund will be given and the full cost of your holiday will be charged.  No date transfers are possible for bookings cancelled within 28 days of the start of your stay.  All cancellations must be made in writing either by email or post.

We recommend that you consider appropriate holiday insurance to cover holiday cancellation.

Pitches are available from midday on the date of arrival. Our core office opening hours are 9:00am to 6.00pm.  Please let us know if you intend to arrive after 6.00pm.
All pitches must be vacated by midday on the date of departure or 11.00am on Saturdays.

All our prices include up to four people.  Extra people (aged five and above) can be added to the booking at an additional charge. We do not change for children under the age of five.

There is a maximum of eight guests per pitch.

All our prices include one car per pitch.  One extra car can be added to the booking at an additional charge.  All cars are parked on the pitch.

We are a quiet and peaceful rural site.  Out of respect for all guests, we have a quiet time of 10.00pm.

We do not accept commercial vehicles of any type including all vans and sign written vehicles.  Please click here for more information or check if in doubt.

We do not allow camp fires or fire pits for Fire and Health and Safety reasons.

You are welcome to bring your own barbeque to cook on.  We have bricks available to raise barbecues (and hot pans) off the ground.

We accept up to two, well behaved dogs per pitch free of charge.  Dogs must be kept on a lead at all times and under the control of a responsible adult.  We have miles of footpaths leading straight from the park to explore and most of the local beaches are accessible with your dog all year round.

We have also had other pets staying with us in the past including cats and budgies.  Please check with us if you wish to bring a different type of pet.

One small pup tent (maximum size 2m x 1.5m) can be added to most bookings at an additional charge.

Standard size gazebos (maximum size 3m x 3m) can be added to bookings at an additional charge where a pitch of sufficient size to maintain spacing requirements is available.  The online booking system will offer the option to add a gazebo only where it is possible to do so.

All extra pup tents and gazebos must be added at the time of booking as we cannot guarantee they will be able to be added at a later date.

We have a small, on-site shop selling a range of groceries and caravanning equipment.  Freshly prepared hot and cold food can also be ordered.  The shop may be open for limited hours during less busy periods.

Wi-Fi is available to most pitches at an extra charge.  Day or week access vouchers can be purchased from reception.  Wi-Fi speed is restricted due to our rural location and is not suitable for streaming.

We do not operate a swimming pool.  There are public pools available at Scratby and Great Yarmouth and the beach is close by for swimming.

Our closest beach at Scratby is one mile away and we are only a few minutes drive from beaches at Winterton, Hemsby and Caister-On-Sea.

We are around three miles from the closest Broad and perfectly placed to explore the network of the Broads National Park.

There are miles of off-road walking routes, many of which are directly accessible from the site and quiet lanes for cycling are within easy reach.

We are approximately five miles north of Great Yarmouth where you will find plenty of entertainment for the whole family.

The closest bus stop is a less than a ten minute walk away on the corner of Scratby Road and Beach Road.  The bus travels to and from Great Yarmouth regularly throughout the day.

There are a number of pubs and family restaurants within walking distance of our site or just a short drive away. The nearest pub and restaurant are just one mile away in the village of Ormesby St Margaret.

There are small supermarkets located in Scratby and Ormesby St Margaret. Both are less than a mile away and are within easy reach on foot.